One of the basic warranties of sellers with Aliexpress - Compliance with product description. For this guarantee, the goods must externally comply with the specified characteristics, have all the parameters declared by the seller, and fully comply with the description from the product page. If the buyer is dissatisfied with the quality of the goods or the goods came with marriage, the buyer has the right to demand a full or partial refund. The amount of compensation depends on whether the goods are suitable for use or not. In case the product has a slight marriage, which does not affect its functionality, the buyer can only receive a partial refund from the seller. If marriage Does not use the goods, the buyer will receive full compensation. Regardless of whether the goods have a factory marriage Or received during the delivery, the seller is still responsible for this. About what to do if the goods came with marriage, we will tell further.

What discount ask?

Upon receipt of the goods with marriage first. What the buyer must do, contact the seller. To do this, open the "My Orders" section and find the order in the history that came with a marriage. Find the "message to the seller" button and write to him that you received a product that does not comply with the description and has a marriage. The buyer may ask a 50% discount for defective goods if it is suitable for use. The seller can offer another size of a discount and return. If the goods have a marriage that is not compatible with the use of goods, then you can require a full refund from the seller. The seller's decision depends on the evidence that you present it. It can offer full refund, partial compensation or discount to the next purchase. If you do not agree with the Seller's decision, go to the opening of the dispute. To do this, find the "Open Spore" button where you select the appropriate reason for the dispute. Then fill out the form and expect a response from the seller.

What discount to ask depends exclusively on whether it is possible to use a product or not. The size of the discount sets the buyer. It may not exceed the cost of the goods itself and should be objective. If paid delivery was used to receive goods, it is not taken into account and is not refundable. The amount of compensation depends on the nature of the marriage, namely:

• if the goods have a slight marriage, (for example, a scratch, dishesized to the end of the seam, a spot, dent, gap and any visible damage) that does not affect its functionality, then the total amount of compensation or discount may not exceed half of the cost, while the nature of the damage is rated by the buyer and the seller by mutual agreement. If you come to a single solution, neither the buyer, nor the seller, then the site administration is involved in the decision on the size of the return, which, based on the evidence presented by the Buyer, decides which amount of compensation the seller must pay for marriage.
• if the goods apparently damage, which significantly affects the appearance of the product and prevents its full use and use, in principle, the buyer may require a complete refund of 100% of the cost of goods. The mandatory rule of the site is the compliance of the product description, which means, it externally should be identical to the one that the seller described. If the goods have marriage Factory type, or received during delivery, the buyer can submit a dispute to full refund.

All discussions on the return of money and partial refund must be solved through a dispute. The seller can offer an alternative solution: he will return money for the defective goods after the buyer will return it. At the same time, the cost of shipment is paid on the tariffs of the postal operator, so you need to immediately discuss who will pay for the refund. Low quality goods or marriage are subject to return or partial compensation, while the buyer can leave the goods yourself. Upon receipt of goods with marriage, you need to take photos to then provide them in the dispute. If the seller refuses to pay for marriage, the buyer can contact the support service to file a complaint. Warranty Responsibilities of the Seller, in particular, a guarantee for compliance with the description, described in detail in the rules of the site. The exact size of discount / compensation for defective goods on the site is not specified. Therefore, the buyer may appreciate the damage and present the seller to compensation.

The buyer itself establishes the amount of damage based on the rapid costs to eliminate the marriage and the overall state of the thing.

The main proof in the dispute is a photo. Disputes on a partial or full refund due to marriage without photographs, where you can see that the goods really came with a marriage, are not accepted, therefore, as soon as you have discovered the parcel, they found a marriage, immediately make photos from different angles in order to clearly seen that the goods really came defective. Presentation of photo evidence in disputes on obtaining compensation or partial reimbursement on Aliexpress obligatory. Without evidence to prove that the buyer does not deceive, it is impossible, so as soon as the goods received, immediately photograph it. Be sure to make a photo near so that you can look at the marriage. For evidence to be more convincing, remove the parcel to the video. This will remove all doubts about the truthfulness of the dispute. The whole process of obtaining parcels with Aliexpress You should always shoot on the video so that in case of receiving a poor quality product, to present it as evidence. You can use screenshots from the site as evidence. AliexpressIf they help win a dispute.

Photos are needed in evidence. In the marriage disputes, the buyer must provide them, so that in case the seller refuses to pay compensation, the site administration that connects to the dispat, could consider them and take the right decision.

How to open a dispute if the goods come with a marriage?

If you contacted the seller, and he refuses to pay a refund for the defective goods, the only way to settle this issue is to open a dispute. For this, do not confirm receipt of the goods, and immediately click the Open Spore button. If the seller asks you to first confirm receipt, do not agree, he tries in this way to deceive you to get money for the goods. Find in your order the history of the order of defective goods and click "Open Spore". Then, specify the solution "Only Return" or "Return of Goods and Money." If you want to get a partial reimbursement, you choose "only refund". If you want to get full compensation, subject to the return of the goods to the seller, then the "return of goods and money." We recommend choosing the option "Return only" so as not to spend a lot of time on the dispute. If you return the goods back, you first need to wait until the seller gets it, examines, and only then you get compensation. It will take months, so it is better to immediately deal with the defective commodity and get a refund within 15 days, as it should be on the site rules.

So, you indicated "Return only". Next, you need to fill the form of the dispute. The question "Whether you got the goods", point out "yes." Then you need to specify why you open the dispute. Select "Quality Problem". If you specify " The goods came damaged"This means that the integrity of the packaging or damage occurred on time. Then you need to also provide a photo where it can be seen that the goods are poorly packaged. Therefore, if the product has a factory marriage, a stain, any other damage, which is clearly a guilt of the seller, indicate the "problem with quality". Then specify the compensation size. If you plan to use the thing in the future, then specify half of the original price. If the thing can not be used, then you can specify the entire amount. The buyer itself sets the amount of damage, so specify the amount of compensation at your discretion. Most likely, the seller will offer a smaller amount, so do not accept his request, if you do not agree. Further in the comments to order write in English that the goods have a marriage. But, if you use the translator, it will automatically translate the word "marriage" as "marriage", from which the content comments will be lost. Indicate that the goods have defects or damage. For example, "The Item Has Defects, IT IS of A Poor Quality, It Cannot Be Used, Because of It", which means "item has a defect, it is bad quality, so it can not be used."

Then provide evidence. In the Browse Count, add the products of the goods that have done earlier. Their volume should not exceed 5 MB, so there are enough 2-3 pieces, but good quality where the defect is visible. If you want to download the video, then you do not need to do it long, it is better for 1-2 minutes, otherwise it will simply not boot. Then confirm the sending of the request and wait for the seller's decision. If the seller agrees to the return conditions and the amount of compensation, then the dispute will immediately and return the money for several days. But usually sellers offer alternative solutions. For example, the amount of compensation is less specified. If you disagree with him, ignore its offer and after 5 days from the date of opening the dispute to its solution will connect the site administration.

Video: With Aliexpress, the goods came with marriage

Getting a marriage product is an unpleasant situation that, of course, I do not need to ignore. If marriage It interferes with the full use of the goods, then you can get a complete reimbursement, and if the thing can be used, then the buyer itself sets the amount of damage to partial compensation. Reimbursement marriage Provided by the site administration, and the seller is responsible for this. If you got a marriage product, contact the seller for discussing the situation. If the seller does not agree to reimburse, open the dispute. Be sure to provide evidence and insist on compensation. If you have any questions about how to do if with Aliexpress the goods came with marriageWe recommend watching a video on the topic: