Everything parcel with Aliexpress Delivered by mail. During delivery, the parcel passes not one reception point and a logistics center where it can stay or be stolen. In order to avoid the package of parcels, Aliexpress Uses the tracking system. Each parcel has its email identifier, which is recorded as shipping in different sorting centers. This allows the buyer to track the present location of the order and find out that the parcel came at the place of hand. All information about the product is displayed in the order history. Thus, the buyer knows not only the weight in advance parcel, but also general parameters. In the event that the parcel came empty, the buyer can open a dispute for compensation. But the dispute initiation is preceded by a number of actions by the buyer, which it must fulfill before starting the dispute. From how much competently buyer will suit the solution to get an empty parcelDepends whether money will be returned or not. More about how to do if the parcel came empty or stolen content In the mail, we will be taught further.

How to find out the parcel weight?

Product information is indicated on the page and you can familiarize yourself with it, even before ordering. Each product has its own weight. Most often, problems with the receipt of empty parcels arise into small goods whose weight does not exceed 200 grams. The approximate weight is indicated on the page with the goods in the "Packaging" section. This section is located at the very end of the page, where in addition to weight, parameters are also specified. parcel: Weight and units of measurement. Learn weight parcel You can in several ways:

• on the product page in the "Packaging" section - this table indicates the parameters of the packaging, taking into account the weight of the goods, that is, the buyer must receive the parcel of approximately this weight;
• in notice in the column "Weight parcel"- in the notice indicates information about the sender and the parcel itself, including weight, because at the time of arrival, mail employees weigh the departure and checked the value with what is indicated directly on the package;
• in the tracking system along the track number in the parcel parameters - when registering a postal uniformitizer, employees of the sorting centers fix the weight of the parcel to control its changes in the delivery process, in order to prevent theft thege;
• directly in the mail when weighing parcel Prior to delivery - after receiving the notice of the arrival of the parcel at the place of delivery, the recipient must preliminarily weigh the parcel by mail before issuing it personally in hand. It is convinced that the actual weight corresponds to that value as indicated in the notice.

Detailed Weight Information is specified in the order parameter. Make sure that content parcel By weight, it is consistent with the declared one by comparing the data from the notice or information on the site tracking services with the data, which indicated the seller. They must coincide up to gram. A minor weight difference is permissible between the description and the received parcel, not exceeding 3 grams.

The parcel came empty. What to do?

If you have suspicions with visual inspection, inside parcel There is nothing, be sure to pass the presence of content, ask the mail employee to weigh the package and only then open it by fixing everything on the video. A minor difference in the weight of the claimed product and the received parcel. If in hand, you feel that the parcel is too easy or there are traces of autopsy, then you need to shoot the unpacking on the video directly at the post office. If it turned out that the seller sent an empty parcel, then in the presence of a department employee, it is necessary to limit the absence of content. For this, ask the Act form about "external condition and the difference in weight", which you need to fill directly at the department. This act is made up with an employee of the mail, where data is indicated: from where, the name of the issue of issuance, the number of the department, the track number, the state during inspection, the difference in weight, etc. This act is drawn up in 2 copies: 1 remains on the mail, 2 is used by the buyer as proof to dispute with the seller.

If the parcel came in a closed form, then it is necessary to make a photo where it can be seen that the integrity of the packaging is not violated. Also, you will need to recording video unpacking parcel Directly in the mail to use it to proof in the dispute. If the parcel came open, then an act of a customs inspection should be made to it with a detailed description of the causes of unpacking and seizure the contents parcel. In this case, the parcel could not undergo customs control, because of the violation by the seller of the rules for describing the content. In this case, the act of customs seizures must be photographed and attached to evidence on the dispute.

Parcel with a large weight difference reached your post office

Parcels S. Aliexpress have a fixed weight. In the course of delivery, the weight cannot change. According to various measurements of the assessment, it can be insignificant to differ, but this weight cannot be less than 1% of the actual weight parcel With packaging. If you received a parcel with a big weight difference, then you need to make an act in the mail. Previously, ask the seller to weigh the parcel and make a photo. Where can be seen how much weighs the received goods in the package. Then, make a screen, how much did the parcel be messed from the site Aliexpress Section "Packaging". Then, take a picture of the parcel information specified on the package by the seller. It is necessarily indicated in the column "Total Weight", which means "total weight" with packaging.

If these data have differences, fill in the act as described in the section above. All photos and filling of the forms do directly at the department. Better, even remove everything on the video. If you do not find a big difference at home, then it will be problematic, as there is no fixed evidence. But if the weight from the notice does not correspond to the information on the parcel, and the difference is more than 100 grams, taking into account the packaging, the buyer can open a dispute to the discrepancy and provide photographs of notification and packaging as evidence.

Signs that the goods were stolen, changed or damaged

When issuing parcel In the hands, be sure to evaluate the appearance of the packaging. It is important to pay attention to the integrity of the package, the presence of traces of autopsy or other traces that can be regarded as an attempt to theft of the contents of the parcel. All parcels S. Aliexpress They are sent in white high-density polyethylene packages that are glued with a special adhesive tape and tape additionally. The sealing line should be smooth. Open the parcel sealed in this way without damage it is impossible. Over parcel Glues the departure form, where information about the recipient and content data is indicated. Inside the package black. On the perimeter can be punctured pupil for fragile parcels. If you drew attention to the fact that the goods were stolen, changed or damaged, there must be appropriate traces on the package. Characteristic signs of theft of the contents of the parcels with Aliexpress:

If you have discovered visible damage or disruption of packaging integrity, fill out an act of "external inspection" and "attachment" in 2 copies directly by mail. Also, make a photo parcel Corruption without opening it completely! Do not fill the notice until the causes of violations have not been established. According to the rules receive parcels at the post office, the recipient has the right to preview parcelWithout filling in the notice. If you mail the staff insist that you previously filled it, you try to cheat! Immediately call the chief of department may content parcels stolen in the mail.

Remove the unpacking of video that you can see that you open the package for the first time, if content is absent or not as described. Carefully inspect the package integrity, pay attention to the ease of parcel. Feel it to see whether in fact it should be. All the evidence, including photo upload acts in investments in the dispute. Even if the seller sent exactly what you ordered, and content stolen at the post office or in transit, it will be obliged to return the money.

Sending failed customs. Return other circumstances

As soon as the parcel has arrived at the customs office, it can be tracked by the track number on the Aliexpress. If the specified track "Arriving at the customs" means sending is under control. As soon as her miss, it will be delivered to the recipient. If, for whatever reasons, did not pass the parcel and its content were seized, the buyer will receive a notification with the act on Customs autopsy, which will be described in detail, for some reason, she did not pass inspection. In order to clarify information about the operations and location parcelNot passed customs control, it is necessary to track the administration of the customs service of the site.

If it turns out that the parcel was returned to the sender, since it content or weight does not correspond to the information on the package, the buyer is obliged to make this information screen to open the debate. Parcels, which have not passed customs control, may be appealed in a dispute because of "problems with the customs." As expected decision, you can request a full refund of the cost of goods.

Video: They stole the contents of parcels Aliekspress

On the site Aliexpress strictly monitored so that all parcel They were taken in accordance with the stated characteristics. If for some reason the parcel arrived with the opening track, locate missing content or sending all came empty, you must immediately be acts in the mail, take photos and shoot everything on video, then to open a dispute and get your money back. Carefully study the delivery of parcels to be careful and if I have the slightest doubt as to the difference in weight or content parcelCheck it immediately by mail! If you have any questions about what to do if the contents of the parcel were stolen AliexpressWe recommend watching a video on the topic: