It often happens that the buyer's defense comes to an end, and the goods are still on the way, and there is no tracking information. In this case, buyers can take advantage of the protection service or to open a dispute. There are cases that parcels with Aliexpress Come without tracking when the dispute is already closed, and compensation is already paid. This is a very unusual situation that has several ways to solve: return funds to the seller or assigning the parcel without any notifications of the seller. The outcome of this situation is the case of the buyer and its conscience. About what to do if money with Aliexpress returned, and the goods came, and how return money Back to Seller on Aliexpress, we will tell further.

The goods with Aliexpress came after the closure of the dispute: what to do?

Site Aliexpress Guarantees buyers timely delivery and refund for the incomplete goods, therefore, in the absence of a parcel to the seller specified by the Seller, it is obliged to fully reimburse the cost of the goods. The maximum delivery time is 90 days, but usually delivery takes 30-60 days, depending on the region and the country of receipt. For each product, this period is different, so in Ukraine and Russia, the order from one seller will be delivered differently. To ensure complete control of the delivery process, tracking orders for track number are provided. It is indicated in the order history and is provided by the seller as soon as the parcel was sent. The track code should be tracked by all postal and sorting centers through which the parcel passes, and the data is fixed on the site in the order history. Delivery of parcels S. Aliexpress There are many postal services, and not all of them provide full tracking of mailing. The volume of orders from China annually grow, which affects the delivery time. Delivery delays - common phenomenon for orders with Aliexpress. A few years ago, every third order was lost during transportation without any information about shipment. Now, the site offers a more reliable logistics system, but the loss of parcels and the delay of delivery is completely eliminated yet.

Each buyer has the full right to demand the full compensation of the cost of the goods, in case the parcel does not come on time, as well as in the presence of visible damage or poor quality of goods. A guarantee of timely delivery is one of the key rules of the site. By conditions AliexpressIf the buyer has not received an order on time, he can open a dispute and return his money. In most cases, the sellers offer to postpone the dispute to extend the buyer's protection and wait even in case of delays with delivery. The buyer can, as agreed to extend protection, and reject the decision. If the goods are not monitored, then there is no particular sense, wait or not. No information - a normal case for all parcels delivered by China Post Registered Air Mail. This service provides information only in China, the rest of the data is absent, up to the intersection of the parcel on the border, where the data has already records the state postal service. If it was decided to open a dispute, he was already completed and the buyer even paid compensation and the long-awaited order comes here, in this case you can enter in several ways:

• contact the seller and offer him return money;
• contact the seller and offer him to return the goods;
• do not tell the seller about the received order and leave the package to yourself;
• do not pick up the parcel in the mail and wait until it is returned to the sender.

Any of these solutions is a personal business of the buyer. The site rules indicate that in case of receipt of the parcel with a delay after compensation on a dispute, the buyer is obliged to contact the seller to resolve this situation. You should not hope that you will be able to win in this situation and kill two hares. If the parcel was not tracked throughout the delivery, then after its delivery to the recipient, it will be fixed in the system and sent to the Logistics Center. Accordingly, acknowledgment will be received. Of course, no one will judge for that, but the seller can appeal the dispute resolution, and then still have to return money or product. As an honest buyer, you must write to the seller and report that after the dispute the goods still came, and you want to return money back for it. Requ contact the seller via the "Message Seller" button in the order history. In this case, the seller will offer you some possible solutions:

• the seller will send personal details to enumerate money for the goods you received;
• you will return the order to the seller back in the original packaging to the sender's address.

Sellers are always grateful to customers who honestly acted in this situation, so you can count on a generous discount or coupon to the next purchase, as well as a small gift in appreciation. What to do in this situation, this is personally your decision, but, of course, it will be more honest to notify the seller and return money. If you decide to return the goods, then discuss in advance with the seller who pays for delivery, because it will be paid.

How to return money for the package with Aliexpress?

All payments S. Aliexpress Pass through the Alipei system. When the order is closed, you can try to appeal it and contact the administration to return the means in a safe way. But if the goods came with a strong delay when the order cannot be appealed already, it is necessary to solve this situation directly with the seller. I would like to note that sellers rarely offer to pay for orders bypass system, so it may be a little problematic. We offer you several ways that can work in this case.

Each of these methods has, both their advantages and disadvantages. In fact, the buyer and the seller do not risk anything, so at its discretion, choose one of the ways to go honestly and return the money for the goods for the goods that was obtained after the dispute. Next, consider each of the ways more.

Method 1

Subscribe a re-order. In order to return money Seller S. Aliexpress For the goods, the cost of which was compensated, contact the seller and invite him to re-acquire the same goods from him, just that he did not send it. That is, from the history of purchases you choose the necessary order, add it again in the "basket" and make a purchase. In the comments to the order inform the seller so that he does not send the parcel. Then, pay it, and the seller will send you an old track number. After 10 days from the date of order, simply close it, confirming the receipt and everything, the money is moving to the seller. It turns out that as soon as you confirm receipt, the money will be enrolled by the seller, and no one will look, the old one order number or not. Everything in positive, you received your order, the seller is money.

Method 2.

On the personal account of the seller. Sellers S. Aliexpress - Live people who also have personal email wallets and bank cards. Of course, to send from your card to the map of the Bank of China may be unprofitable, due to the major commission, therefore it is more logical to send funds to the electronic wallet. The most practical option is PayPal. This payment system is used in China actively, and once it was even partner Aliexpress. Now it is not used because of the fraudulent actions of some sellers, but you can negotiate the money to the seller on his account. Register an account in PayPal, and will not require a lot of time. Money is credited immediately, the Commission is much lower than other electronic payment systems. If the seller does not have it, discuss individually refund options.

Method 3.

Resale goods. If it happened that the dispute is closed. You returned money, and the goods came, and he is no longer needed, just resell it. Of course, the seller in this case should return another person in this case. You can proceed in the same way as in the method 1 that someone from your acquaintances will acquire the goods from the seller to whom you should return money, Performs everything as described earlier, simply instead of waiting until the order comes from China, send it to the buyer. Of course, all this should be stated with the seller in advance, and better in the comment on the order to mention that it is you the same buyer who wants return moneyOtherwise, he will simply forget and send the goods to the customer and then everything is completely confused. But if all the same, the seller will be sensible, then everything will be in winnings: you are with your money, the seller will receive a refund, and some buyer is a new thing.

Method 4.

Payment certificate. On the Aliexpress There is an intraframe currency - certificates that are introduced to the source recently, therefore, there are few people who know. The essence of certificates is that you can buy any product on the site for them, that is, it will be paid off by a card, but a certificate. If you do not have certificates, you can buy them. The certificate chip is that they can be given. That is, send to another person, even the seller. To purchase a certificate, in the "My Orders" section, find the Count "My Certificates". Right there is a "Buy Certificates" button. The section contains all offers for the purchase of certificates for $ 10, $ 20, $ 50, $ 100 and $ 150. If the amount of the goods meets the cost of the certificate, then you simply negotiate with the exchange seller and send it a certificate for the amount you need. As a gift, the seller can send you a discount coupon or special offer.

Video: Return or not to return money to the seller after the dispute for sending a loss?

The question, return or not the money to the seller after the dispute for the parcel, which came with late, rather delicious, because on the one hand the opportunity to get a free product with Aliexpressand on the other - an honest act. Aliexpress Does not oblige money in this case, so the decision is made by the buyer personally. But still, in pursuit of progress, it may be that the presentation of the parcel at the place of arrival is fixed and transferred to the seller who can complain about you as on a dishonest buyer and then your account can be blocked temporarily or forever. To avoid an unpleasant situation and just go on conscience, we recommend that you contact the seller and solve everything personally, and then make a decision on the return. If you have any questions about returning or not return money Seller after the dispute for sending a loss, we recommend watching a video on the topic: