Aliexpress Politics provides full refundIf the order does not correspond to the description, differs in quality and appearance, or the product received has visible damages, marriage or not suitable for use, the buyer has the right to demand its money back or receive partial compensation to half the cost of goods. The return of money is also carried out in the event that the ordered product did not come or the protection time of the buyer comes to an end, and there is no order on the way or the track information is missing. Such situations arise with goods from AliExpress often, due to the incompetent work of post office and problems with logistics, therefore, if the buyer is not pleased with the goods, its quality or appearance, he can open the dispute, provide evidence and confirm its words and After requesting a request - get a refund on Aliexpress. Money is returned to the account with which they were written off, in the amount not exceeding the cost of the paid product, within 3-15 days from the date of the completion of the dispute. Return of funds is one of the buyer protection tools provided for by the site policy to ensure the guarantee of receiving the order. As a rule, all disputes associated with marriage, inconsistency description and the terrible quality of the goods are solved quickly by mutual agreement of the buyer and the seller. If the dispute is exacerbated due to the consent of the seller to take the conditions for the return of money, the site administration interferes with the dispute solution, which is based on the evidence provided. How to return money to Aliexpress, in what cases complete compensation is possible, and in what - partial, we will talk further.

How to return money to Aliexpress?

The Aliexpress website provides customers with basic guarantees, within which each seller provides timely delivery of goods, the possibility of returning and exchanging goods by the mutual agreement of the buyer and the seller, the guarantee of authenticity and quality, so the violation of basic guarantees by the seller is a wonderful reason for opening the dispute by the buyer. Refund It is carried out as part of the site policy and is regulated by the dispute, within the framework of which negotiations are underway between the buyer and the seller about the settlement of controversial issues.

If the seller violated the basic guarantees, the buyer can open the dispute, provide evidence and, if the dispute is an objective, the seller must take a dispute and return the money. The dispute can be opened no earlier than 10 days after sending the parcel and no later than 15 days from the date of completion of the order. Warranty obligations by the Seller with Aliexpress apply not only to the quality of the goods itself, but also for the delivery time, the state of the parcel and other factors to which it is, in fact, is not related to. How to return money on AliexpressDepends on the cause of return. In most cases, the decision on the return is made by the Seller, after the buyer contact him and reports the problem. In case the seller does not come to contact, you need to move to more radical measures and open the dispute. If in the process of dispute, the buyer and seller do not come to a single solution, the dispute is sharpened and the Aliexpress support service is connected to the issue.

Seller's guarantees and their violation are subject to customer protection mechanisms. If you got a product that has damage or its quality does not suit you, the first thing you can do is write to the seller. If the reason for the appeal is objective and indeed, the product does not correspond to the description, the seller will offer partial or complete compensation. If the buyer takes the conditions, the seller undertakes to return money under the contract. If not managed to come to a single agreement, you should open a dispute.

You can start the dispute through "My Orders", where there is a "Open Spore" button. In order to open the dispute you need to select the desired result, namely the full or partial return, specify the amount of the return and describe the reason for the dispute. The dispute is conducted within 5 days. If during this time the seller does not respond or put forward counterproofs, it goes to consideration of the support service. You can open the dispute before confirming the receipt of the order and no later than 15 days after the end of the buyer's protection.

The final stage is the aggravation of the dispute when the site administration is connected to the dispute solution. If the seller does not agree to the customer's supports proposed by the buyer, then the solution will accept the support service, no later than 15 days from the date of opening the dispute. As a rule, disputes are solved faster. After the dispute is completed, the seller will be obliged to return the money, more precisely, they will be returned automatically to the account from which they were written off.

If not one of the proposed options, how to return money to Aliexpress, not suitable or in the process of dispute, the decision has not satisfied you, you can file an appeal and appeal the solution no later than a week since the completion of the dispute. If the evidence of the dispute and its reason are objective, then at the stage of communication with the seller, he will agree to return. If the seller asks you not to open a dispute, although its conditions do not suit you, you are entitled to do as you think necessary. The dispute allows you to peacefully resolve any conflicts, so it is not necessary to insult the seller or emotionally to speak out in his address, since such behavior can cause the dispute to be closed in favor of the seller without returning and the possibility of appeal.

Ways to refund money for Aliexpress

In order to help buyers to achieve a fair solution if the seller has violated his duties and obligations to the buyer, the dispute is provided, which is controlled by the support service and is fixed in the order history. Methods of returning money on Aliexpress One for all buyers, therefore, the return algorithm is universal. The buyer has the right to demand a refund if:

• the track is not tracked;
• the buyer's protection time is coming to an end, and the order did not come;
• the goods came with marriage;
• the goods were damaged during delivery;
• the order does not comply with the description;
• the seller sent the wrong thing;
• the quality of goods is worse than indicated in the description;
• the goods are not genuine, etc.

The cause of the dispute can be any violation by the Seller of Aliexpress policies and its duties regarding the buyer. The seller's guarantees are timely delivery, the quality of the goods, the ability to return the goods and money and the authenticity of the goods. If the buyer believes that the seller violated at least one point from warranty obligations, he can open a dispute to return his money or receive partial compensation.

In order to open the dispute, you must go to "My Orders" and select the order number that is subject to the dispute. Then you need to specify the "open dispute" and confirm the action on the page with the goods. After that, the dispute form will open, where you need to choose one of the options for solving the dispute "only return" or "Return of goods and money." In the case when the buyer wants to return his money, you need to choose "only a refund", where compensation is provided if the goods have not come or its quality is significantly different from the description and worse than the seller is indicated. In this case, you do not need to return the goods back.

After the desired dispute solution is selected, the buyer must fill the display form where you want to select the dispute parameters, specify the return cost, describe the problem that originated and provide evidence. After that, confirm sending an application for consideration by the seller. If he agrees with your claims, then the conditions will take and return the money, but it can offer an alternative decision. If you do not agree with the proposed solution to the decision of the dispute, do not agree to the conditions and wait until the customer support service intervene in the dispute. After that, the decision will be made on the basis of preventive evidence and the buyer will be returned to the money. The refund juice is 3-15 days.

Cancellation and refund on Ali Spress

Cancellation is possible until the seller cannot send the goods. From the moment of payment, the buyer has a certain amount of time that the seller is given to handle the application and send the order. In this case, cancellation of the order and refund on Aliexpress They are carried out if the buyer agrees to cancel. The seller is in the right not to cancel and send an order, as it should be on the regulation of the site. In this case, the buyer cannot open a dispute for another 10 days from the date of sending the goods. Cancellation may be accompanied by any reasons. Immediately after payment, the seller has a limited period that is given to sending to sending. The number of days is indicated on the page with the order in the column "Status". If the order processing is coming to an end, and the seller never sent the order, the buyer can, or request an extension of the order, or cancel it. In case of cancellation of the order, you must specify the reason for which cancellation is carried out:

• the order is no longer needed;
• treatment time exceeded waiting time;
• the seller has increased the cost of goods;
• the seller cannot make sending a selected way;
• the seller does not answer questions;
• goods are no longer available;
• other reasons.

To cancel the order, there is a special button on the page with the "Cancel order" product, which indicates which the notification will be displayed "Request Cancellation", where you need to choose the reason for which cancellation is carried out. After the request is satisfied, the status of the order with "EXPECTED" will change to "completed". Money for order will be automatically returned to the Buyer for 3-15 days.

Please note that from the selected reason for the cancellation of the order, your money will be returned to you or not. If you choose the reason "I no longer need this product", the order is canceled by your fault, respectively, the seller may not take cancellation. If the order is not sent to the specified period, the conditions of the cost and delivery or the product changed is no longer available - these reasons are canceled by the seller's fault.

Also, if you cancel the order due to its irrelevant, then no sanctions will be imposed on the seller, but when choosing the reason for its incompetence, it will receive a fine, so choose the reason you consider the most suitable in your situation. After you specify the cancellation and select the reason, the seller must confirm the cancellation and accept the terms of the full refund. If the seller does not respond, you can file a complaint about the site administration. The seller must take cancellation within 1-2 days from the date of sending the request. If the goods are paid, you requested cancellation, but the seller still sent an order, you can open the dispute and return the money for the 10th day of sending. The return period depends on how you paid the goods. Return to the card is 3-15 days, and on the electronic wallet - 3-7 days.

Instructions for the return of money for Aliexpress

Refund Aliexpress causes customers a lot of questions about whether the money really returns what amount will be returned and can it happen that the dispute will be resolved in favor of the buyer, but the seller will not return the money. All these questions have one answer - if the seller is obliged to return the money, he will return them, just a refund can take 3 days, and maybe two and two, so in this case you should not worry about buyers, you honestly return money on the site. But, the refund is possible only if this question is correct. Return instructions for money on Aliexpress It may not necessarily include the opening of the dispute without which one cannot prove that the seller did not fulfill his duties or violated the site policy. Correctly enter this issue, it means that the next order of action is:

• contact the seller to address the issue. First of all, write a personal message to the seller and inform the cause of discontent. In this case, describe the reason for the conversion and the desired outcome of solving the problem. If the seller offers you an alternative solution, for example, if the order did not come before the expiration of the buyer, it will offer to extend this period, you can agree or insist on your position. If the seller avoids an operational solution to the problem, go to the opening of the dispute.
• open dispute. The dispute opens for any reason. When the buyer is not pleased with the goods and service. Opens a dispute through "My Orders" - "Open Spore", where you need to select "Return only" and fill the form of the dispute. A full refund is provided if the goods did not come, and in the presence of marriage and damage - partial compensation. If the seller does not accept the terms of the dispute, proceed to its exacerbation.
• again the dispute. Again the dispute means to attract the Aliexpress service to his decision. The dispute is exacerbated automatically if within a week from the moment of its opening, the buyer and the seller cannot conclude. In this case, the support service considers the cause and evidence of the dispute and decides on the objectivity of claims. If the buyer in this situation is right, the money will be returned.

If the seller asks you not to open the dispute and agree to return money if you close an order and confirm the receipt of the goods, do not agree. In this case, the seller will receive your money, and you will not be able to prove that they were right. All questions regarding money back Aliexpress They are solved only through the form of a dispute. Other methods of legally correct conflict solutions on the site are not provided, therefore, if the seller offers an alternative solution, it may be trying to deceive you.

Return of money for defective goods to Aliexpress

The site provides a refund for marriage and its size is determined by the damage caused to the product. That is, if the T-shirt does not reach the end of the seam - marriage with full refund it is not, but if the technique has come, where there is no element or it is not good - this is exactly the case of marriage, in which the buyer may require full compensation without returning the goods seller. Refund for defective goods on Aliexpress More often refers to the cases of partial compensation. In order to return the money fully necessary, so that this marriage does not allow to use the product or not to be recovered. In any case, to get a return of funds for the goods with marriage, you need to open a dispute.

In the dispute for goods with marriage you need to choose a "full refund". Then, in the form of a dispute, to specify the expected solution "Only full refund" and in the question "did you get the goods?" Specify "yes", after which you should choose the cause of "quality problems". Below is a field where you should describe in detail the problem. Be sure to download photos where it is clearly seen that the product is marriage. From what type of marriage depends, the full cost will be returned to you or compensate for some of the money. The expected solution from the seller in this case will be partial compensation, and the amount will even be less than half the cost of goods. If you do not agree to the Conditions of the Seller, do not confirm any actions and expect until the decision has been made by the administration. In most cases, marriage is not a reason to return all the cost of the goods, but here, of course, everything is individually, therefore, if this marriage does not allow to use the goods, then you can count on the return of the entire amount.

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Goods, whose cost less than $ 5 is almost always compensated immediately, but the question of the return amount for expensive goods can be solved extremely long. If you are not satisfied with the solution of the dispute, you can appeal it, no later than 7 days from the date of completion of the dispute.

Returning a part of money with Aliexpress

Partial refund It is possible if the goods came damaged or defective, but is suitable for use. In such a case, the buyer has the right to demand from the seller compensation up to 50% of the total cost, while the buyer itself sets the return amount. In order to get the return of the money to Aliexpress, it is necessary until you confirm the receipt of the order to open a dispute where to specify "Return only". In the form of an application for a dispute, you need to specify that you received an order, then specify the problem that has arisen and choose in the sum of the return of the cost of the goods. Also describe the problem and attach photos to get approval for refund. The seller may not agree to the return of the amount you specified and will offer an alternative solution, less than you specified. If you do not agree to a smaller part of the money, do not agree to the transaction. Ignore the proposal of the seller and, ultimately, or he will be forced to take a dispute and return to you some of the money, or the site administration will solve the dispute.

The refund of the money is a good sense of dispute, if the goods have come, but you have complaints about its quality, in which case you will receive compensation and you can leave the goods yourself. A partial return cannot exceed half of the cost of goods, but in case the goods are not at all better, it is better to require not partial compensation, but a complete compensation. The possibility of partial return is provided for by the site's policy, so this decision is quite suitable if there is a slight marriage, the seller sent not the color or on the product there is damage. After confirming the dispute the seller and its completion, the specified amount will be returned to the buyer's account.

Kesbek with Aliexpress

Naalixpress provides affiliate programs within which refund From the amount of the order, that is, the buyer makes a purchase on the site, and the service returns a fixed percentage him. CashBack - external resources that work in this way: the buyer chooses the goods on Aliexpress, it comes on the link of Kesbek service to the store, makes a purchase, and after receiving the goods, some money returns to him. You can consider Kesbek as a discount, which is not paid before payment, and after receiving the order. These services cause many buyers of doubt in their reliability, and there are many such services now on the Internet. To unambiguously say what kind of jacket with Aliexpress is the most reliable, since different resources offer a different percentage of return. We recommend before registration of an expensive order to Aliexpress to check the keesbeks on the cheap product, since there are on the Internet, both truly reliable services and one-day resources, whose activity is not a partner with Aliexpress.

The popular cachek economy method is popular with online shopping lovers. In order to use Kesbek to Aliexpress, you need to register on one of the relevant resources or install the application on your smartphone. Then log in to Aliexpress, and make a payment, after which you will receive a discount that you can use only after the receipt is confirmed. This Kesbek principle works on all services offering a discount on Aliexpress.

Return of money for unsent goods

If you paid the goods, and the seller did not send it, you can count on the refund of your money. In order to return money for the unsent item, you need to go to the order page and specify the "Cancel of the order", where specify the problem "processing time exceeded the waiting time." On this form, the seller will receive a request for the exchange, which he must confirm that the money returned to the buyer. If the seller has not confirmed the cancellation within 1-2 days, and the order processing itself has expired, you can open a dispute on refund For unpaid goods.

Opening the dispute, specify "Return only", then select "Expected Solution", in the column "Whether you got the goods" put "no" and select "Other Reasons". Then write in the description that the seller did not send your order, the processing time has expired, and the seller did not cancel the order (TheteMeofProcessingranoTandTheOFProcessingranoTandTheFProcessingranoTandBetheSeller). Then go to the order history and open the page where the status is "sent to" the status. After that, make a screen screen and provide a photo as proof of the dispute. If the seller exceeded the dispute expectation dispute and does not accept the dispute, you can file a complaint. After the dispute is open, a decision on a full refund will be made during the week.

How to return money if the parcel did not come

Unfortunately, cases where paid parcels with Aliexpress Do not come, not uncommon. There are many reasons for this: from problems with extras for dishonest mail. Install the guilty in this case is not possible, especially if there is no information about the track. In the Aliexpress policy, it is provided that if the buyer has not received his product, it has the right to demand full refund from the seller. How to return money if the parcel did not come, each user Aliexpress should know. To do this, you can take advantage of the following manual:

• write the seller and ask him to extend the protection time of the buyer;
• after the completion of the extension, go to the product page and select "Open Spore";
• specify the "full refund" and enter the return amount;
• next to the question "did you get the goods?" Specify "no";
• enter the reasons in the field that the goods are not received, despite the extension of the protection period;
• confirm the request and specify "send".

After you fill in a refund request, expect a solution from the seller. Most often, the seller prolongs the defense time again, after which the dispute remains in the decision process. When the deadline will expire, the dispute will close automatically if you do not confirm receiving the order. Thus, the buyer can count on a complete return of the entire amount of the goods in the event that the parcel did not come.

Return of money for Aliexpress video

On Aliexpress There is a complete refund or partial compensation in case the seller has not fulfilled its warranties, and there are complaints with the goods itself. All questions about the return must be solved through a dispute, so follow the instructions and carefully fill the fields as your answers will be used to proof the guilt of the seller. If you have questions how to commit refund On Aliexpress, we recommend watching video instructions, how to open a dispute to return your money: