Aliexpress Guarantees the security of purchases and, if there is a need to refund money, this can be done through the appropriate form. The reasons for the return of money can be a lot. If the product is slightly different in appearance, or has insignificant defects, the buyer can only count on a partial refund. In case of significant damage to the goods, or its absence on time, the buyer can open the dispute to return money. For each incidence of returns provide their own ways. How to return funds from AliexpressYou will learn further.

How to return money if the goods with AlExpress did not come?

Situation when orders with Aliexpress Do not tracked and are lost in the way it happens often. In the absence of parcels, the buyer has the right to demand the full compensation for its value from the seller. This provides a special form that can be found in orders. You can not return the order if the delivery time has not ended. To return, you need to specify the "open dispute" and fill out all items. The dispute can be discovered after the expiration date specified in paragraph 1 in the column "Reminder".

A few days before the end of this period, if there are no tracking data, you can open the dispute. To complete return, specify the "full refund" and select items that match the order conditions. Correctly fill this page as follows:

• specify the solution method (full refund);
• select "No" in the order receipt column;
• specify the possible reason for the lack of parcel;
• enter the compensation size to the "Return amount" window;
• describe your order experience and the reason for the dispute.

Please note that the delivery time will not expire, it is impossible to open a dispute for an unsuccessful item. When the processing time is over, you can return to the dispute. Fill in all the required fields and enter the reason for the dispute to the corresponding window. No evidence to provide. If the delivery information is missing and the goods did not come on time, the buyer will return the money in the full amount of the order value.

How to cancel the cancellation of the order and return money from Aliexpress?

You can request the cancellation of the order before and after payment. In both cases, you need to go to "My Orders" and on the right opposite the order to find the Count "Cancel Order". If you have not paid yet, just specify the cancel button and select the reason in the new tab. After that, the order will be transferred to the archive.

Before performing the cancellation of the order and return money with Aliexpress For paid goods, you also need to press the cancel button, but only if the seller did not have time to send an order. If the status "Order Processing", then you can return money For paid goods. As soon as it is sent, it will be impossible to do it. If you cancel an order for 3-4 days after payment, the seller may not accept the conditions and refuse to return. If you have changed your mind to buy goods, do not delay the cancellation, because by the time you take this decision, the seller can send goods, and update the information later. If you quickly cancel the goods, the order will be deactivated and money for it is returned to the card or an account with which they were written off within 5 days. You can cancel the order if you have changed my mind to buy the goods if the seller sends a long time, you want to change the address, we chose not that shipping, etc.

How to return money for poor-quality goods?

If you received a poor-quality product, you have the right to demand from the seller a complete reimbursement of its cost through the dispute. At the same time, it is not necessary to write in advance the seller and try to resolve the problem in another way. In this case, the seller may snatch and not return money, therefore return money For poor-quality goods need a dispute. Go to orders, find the one for which you want return money And click the "Open Spore" button. Then select "Return only" and fill out all the lines that are required.

Be sure to make a dispute for a poor-quality product, you need to upload a photo where it can be seen that the goods are really with marriage. So you are guaranteed to get your money back.

Non-standard situations arising from returning money for not received

Not received goods are a case when the buyer can count on a complete refund. But even if the goods did not come, there may be non-standard situations when return money Immediately it will not work. Non-standard situations arising from the return of money for not received goods arise in the following cases:

• if the delivery time does not expire - it is impossible to open a dispute;
• if the seller does not accept the return conditions - the dispute must be exacerbated;
• if the seller extended the protection time - do not accept its dispute conditions;
• if the seller does not respond to a dispute - submit a complaint to the administration;
• if the seller offers a smaller return amount - do not take the conditions.

All questions about returning money for not received goods decide only through the dispute. No personal interactions with the seller and contracts outside the dispute cannot be concluded. Prove that he really agreed return money, then it will be impossible.

How to return money from Aliexpress on a dispute?

Actually, return money on Aliexpress Fully or partially, you can only through the form of the dispute. If you have a claim to the appearance of the goods, its quality, health or goods are not received during the delivery time - these are all cases when you need to open a dispute. Depending on the reason for opening the dispute, you must fill out all items and choose the solution that will suit you in this situation. For each case there are similar dispute options. Before as return money with Aliexpress According to the dispute, you need to contact the seller and discuss what to do in the current situation. Although, you can ignore this item at all and immediately open the dispute. Please note that when opening a dispute, you need to provide evidence, so you will probably win it. Fill out forms y according to the cause of the dispute. Be sure to enter the hot words to detailed information.

If the seller offers to close the dispute or another solution. Which does not suit you, do not take these conditions and wait until the site administration will be involved in the dispute.

The right to a partial return of funds for Aliexpress

The concept of "partial refund" is one of the possible compensation solutions for Aliexpress. It implies refundBut not in full, but some part. Each site user has a partial refund on Aliexpress. This requires an appropriate reason: a slight marriage, small damage, color inconsistency, etc. Partial refund is possible. If the goods are not like this, but can be used by the buyer. In this case, you need to open a dispute after receiving and in the amount of return to enter not the full cost, but, for example, 40-50% of the price. The more damage, the higher compensation. If the seller disagrees. Do not take it conditions and wait until the dispute is exacerbated. To accurately get compensation, download the photo where it will be seen why the seller must return a part of the money.

Tips, as a novice buyer, find a reliable seller?

Decision to become a buyer Aliexpress, always accompanied by users by the complexity of the seller's choice. There are many responsible and reliable vendors on the site, but there are not very conscientious. To buy high-quality goods and not to become a victim of the "Chinese fakes", the following factors should be taken into account:

• store rating. Choose stores with a rating of 97% + and a large number of orders;
• reviews. Note 4.8+ rating and read what other users have written about the order;
• brand name. Brand stores sell high-quality goods so as not to risk a reputation;
• the "Reliable Brand" icon. Determining factor when choosing a store.

Tips, as a novice buyer, find a reliable seller - these are general recommendations. The main thing, always read the reviews and look at the number of positive ratings. Never make orders in low rating stores and lack of reviews.

Where are the money come back with Aliexpress?

After completing the dispute or cancellation of the order for 3-15 days, money for paid goods will be returned to the user. Where the money is returned with Aliexpress depends on where they were written off. If from a bank card, then on it, if with an electronic wallet, then to the account. Change details to return it is impossible, so pay the goods only by the way that will be convenient for accrual. If there is a need.

How long will the money come back?

The minimum return time is 3 days, and the maximum - 15. How long will the money return depends on where they were written off and what payment system you use. Usually, the bank card is returned for 4-5 days. On the electronic wallet, money can be returned to 7-10 days. Money transfers can go 2 weeks or more. Faster than for 3 days you will not be returned. If after 15 days the money did not come, contact the site support service.

So is it worth choosing "aliexpress"?

Site Aliexpress Popular worldwide. It is actively used by more than a billion buyers from around the world. It has many advantages:

• a large selection of goods;
• low prices;
• safe payments guarantees;
• convenient payment methods;
• different delivery methods;
• reviews and evaluations;
• bonuses and coupons, etc.

Along with the positive parties to the site, he also has disadvantages, including regular losses of orders, long delivery (minimum week), the absence of 100% guarantee of the reliability of the seller, etc. So is it worth choosing " Aliexpress"Or not, everyone's business. In fact, the users of the site are not risking anything, regardless of, the goods will come or not, good or bad - you can always return your money back.

Let's sum up

In fact, platform Aliexpress has many advantages and advantages. The quality of the goods sold, the terms of delivery and methods of sellers rating are significantly improved, so confidence in the site has increased. Of course, no one is insured against the loss of sending or buying a low-quality product, but you can always return money back.

Video: Return of money for Aliexpress when canceling an order

Return money on Aliexpress You can for various reasons. If the quality of the goods does not suit, there are defects or marriage - you need to open a dispute. It should be done in the same case if the order did not come. If you change your mind to buy the goods after paying away, then before it is sent, you can cancel the order and also return money. To learn more about how return money on Aliexpress When canceling an order or without receipt, we recommend watching a video on the topic: