The presence of a return warranty is one of the most important benefits of shopping on the site. Aliexpress Guarantees the security of conclusion of transactions. The seller and the buyer have duties. With the failure of its obligations, the seller must return money Buyer, due to politics Aliexpress. Refund - one of the basic guarantees Aliexpresswhich provides full compensation for money for the goods in case of marriage, lack of parcels and other circumstances regulated by the rules for making transactions. All orders decorated on the site are covered by this warranty. This means that if the quality of the goods does not correspond to the description, the delivery exceeded the seller specified by the seller, or the parcel is lost on the road, the seller must return money In the full cost of goods. Compensation questions are solved through the dispute. If the buyer has complaints about the goods or he did not receive his order, it may require compensation through a dispute. Grounds for obtaining a return of funds on Aliexpress lots of. The buyer has the right to demand its money back for any reasons when the seller was not fulfilled basic guarantees. Aliexpress. For more information about the circumstances of obtaining the return of money, the rules of compensation and the conditions of compensation, we will also tell me further.

How to find out about whether there was a refund?

Refund It is possible only on the outcome of the dispute, that is, as a result of its solution. If the buyer is not satisfied with the quality of the goods and service of the seller, did not receive his order at the specified period or the order did not come completely, he must open a dispute to settle this issue. After opening the dispute, both sides solve among themselves, what an outcome in this situation should be. If neither the seller nor the buyer can come to a single decision, the site administration is connected to the dispute, which, based on evidence and the circumstances of the dispute, takes the final decision. All details about the dispute are indicated in the history of the dispute. There is also information about the return stages. Before learn about whether the return was made, it is worth making sure that this decision was made when it is completed. In the process of the dispute, his status will change with the "dispute" on the "Spore closed".

When the dispute is completed, the outcome of "refund only" and the amount of compensation will be indicated in its history. After the dispute is resolved, the "Return stage" appears under the column "Spore". Since the approval of the return before its payment, it can pass from 3 to 15 days. Read more about the work of payments can be viewed in the "Return Stages" section. If the payment is perfect, the compensation status will be "refund completed". Also, in the return information, the exact time of payments and the amount of compensation will be indicated.

What basis can you demand a refund?

Refund Determined by the buyer's protection - basic guarantees Aliexpress. More information about the conditions of compensation and grounds for receipt of compensation can be found in the "Buyer's Protection" section, where it is described in detail, what the seller's obligations to the buyer. The basis for the return of money is any failure to comply with the rules from the seller. This includes all cases when refunds are provided, according to politics. Aliexpress. Consider in more detail on what basis you can demand the return of money:

• Delivery time exceeded. The guarantee of timely delivery applies to all orders committed on Aliexpress. For each product, the seller points out its delivery time. This term is approximate, therefore, the date is usually indicated when an order comes in approximately. After sending the goods, in the history of the order, the period is indicated during which the parcel must come. If the delivery time expires, and the parcel is still on the way, the buyer can extend it or require compensation.
• The order processing is exceeded. For each order there is a timer, where it is shown how many days have the seller to send paid goods. For each product, this timer is different. If the seller exceeds the timer and does not send a timely order, then after the expiration of the processing date, the order is automatically canceled, and the buyer returns money. The buyer can extend the processing time by contacting the seller, or wait until the order is canceled.
• The resulting goods do not correspond to the description. Compliance Description - Another basic warranty spreading on all orders Aliexpreswith. If the quality of the goods is worse than indicated in the description, the size table does not correspond to reality or there is marriage / damage that do not allow to fully use the purchase, the buyer can open the dispute, provide evidence and demand compensation. If the marriage is insignificant or there are insignificant claims to the quality of the goods, the buyer can count on partial compensation, that is return of the money. The amount of compensation depends on the specific order. If the product is discrepted to the description, the buyer can count on full refund.
• Cancellation on the user's initiative. If the order is still at the stage of processing and the seller did not have time to send it, then until the buyer was sent, there is time to request the cancellation of the paid goods. To do this, go to "My Orders", find there an order that requires cancellation and click on the "Cancel Order" button. If the seller did not have time to send the goods, then the request will accept and cancel the shipment. But if the goods have already been sent, it is impossible to cancel it. Also, the seller may not agree to cancel that then you can challenge through the dispute. After cancellation, money is returned within 3-5 days.
• Order was not delivered. In case the order perfect on Aliexpress, Somewhere lost, tracking information is missing, and the delivery time comes to an end, the buyer can open the dispute and demand the money back. To do this, open the dispute before the timer expires or extend the protection of the buyer. If the parcel did not come after the extension of protection, the money for the goods will be returned at full value.

Lack of goods on time, the presence of marriage, not receiving the parcel and poor quality of goods - the grounds for receiving your money back. If the seller is seen in fraudulent actions or a complaint has been received from buyers, then at the time of clarifying the truthfulness of the charges paid orders can be frozen. After checking the seller, they, or defect, or canceled, while the money is returned to the buyer. Regardless of the causes of delays with shipping and delivery of goods, the buyer can count on the full reimbursement of the order value as part of protection Aliexpress.

Under what conditions is the requirement of the buyer about returning?

All questions about the full or partial return, reimbursement and other monetary issues between the buyer and the seller are solved only through the dispute. The dispute is the only form of resolving controversial situations that is protected by the administration. Aliexpreswith. If the seller and the buyer agree on compensation outside this form, the state is considered invalid, and the second party has the right not to pay compensation, therefore the only condition when the buyer's requirement is satisfied about the return is the dispute.

To obtain compensation, it is necessary to provide evidence. If the goods came with a marriage - make a photo where it can be seen. If the goods did not come, and the delivery time expires - no evidence is not necessary. The site administration itself will check the tracking information and, if it is missing - approves compensation. There are 5 days on the decision of the dispute. If during this time neither the buyer nor the seller came to a single decision, the site administration will be involved in the review of the dispute, which, on the basis of evidence and order conditions, will decide whether it will be paid return or not. If the seller asks not to open the dispute and agree otherwise, then the money back guarantee is missing. The buyer's requirement is satisfied about return only after the dispute is completed.

What will happen if the seller does not answer in the dispute?

There are several stages of the dispute on Aliexpress. First, the buyer fills the dispute shape and confirms it to send it. The request passes the seller, which should carefully read the cause of the dispute and accept it, reject or suggest another solution. If the seller does not respond to the dispute, then after 5 days from the moment of its discovery, the site administration will be brought into the decision. This stage is called the aggravation of the dispute. The administration will consider the circumstances of the dispute, and the lack of a seller's reaction to the dispute is the main basis for its closure in favor of the buyer. The dispute will be closed automatically and the buyer will be paid complete reimbursement, even in the absence of the seller's participation.

How to find out about whether there was a refund?

Information about the dispute and subsequent stages of its maintenance is displayed in the order history. In order to find out whether a return is made, you need to open the page "step of returning," or see "Details of the dispute", which will indicate whether or not compensated. After approving the return, it will take several days to handle the request, after which the money will be credited to the buyer's account. In the stages of the dispute, the date and time of enrollment will be indicated. All officially, therefore, if compensation is approved in the dispute, within 3-15 days from the moment the dispute is closed, the money will be returned with a detailed reimbursement report. Also, you can go to online banking and check operations. If in the history of payments is indicated by the translation in dollars from the international online store, then return Was produced. You can learn more about the operation from the report.

Features of the refund of the money of each of the payment systems

Site Aliexpress Provides payment service with different payment systems. Returns of money are made to the account or card with which payment was made. Each of their payment systems has a different period of reimbursement, which depends on the processing of the request of Alipay partner. Payment of bank cards, electronic wallets, non-cash payments, payment by mobile score and international translations are accepted. Features of the refund of the money of each of the payment systems:

The remaining payments and translations are performed within 15 days. Usually, transfers to the card are credited within 5 days, and 6 days for e-wallets. If after 15 days from the date of completion it is time return never received, contact support Aliexpress to specify all the conditions and circumstances of the delay. Please note that some of the returns credited to Alipay account, so before you contact the check whether hanging return on Alipey.

Common problems for refunds

The most common problems with repayment due to the change of the card or the expiration of its validity at the time of reimbursement. In this case, the money is transferred to the account of the user. The Bank holds all payments until a new bank card is issued. Despite the fact that the rooms have different cards, one user account, so use common payment information on all cards of the same bank. Contact your bank branch for a new card. After its registration, the payment will be credited to it, so money is not wasted. Also, there are often problems related to the return of the payment system settings. By enrolling in the transfer of the electronic purse, make sure the settings you choose this method, otherwise the money will be credited to the account Alipey.

Real terms Refund

On the return of the commission is given a suspended sentence - a maximum of 15 days. Real terms refund differ from those stated. The fastest way money is credited to the bank card. On average, it takes no more than 5 days, while on the cards Visa transfers credited even faster - for 3-4 days. On the e-wallets returns come in the last 7 days. at Qiwi return It comes for 6-7 days, and WebMoney - in about 8 days. Although everything depends on the payment system, for example, if the payment falls on a weekend, it is likely to be enrolled by the end of next week, due to payment verification and processing. Remittances are awarded on the same day, when he was made a return, so you can get it right away. Now return to the dates Aliexpress reduced to a maximum of a week, so, regardless of the use of the payment system, the user can rely on fairly rapid refund.

Video: Return money to Aliexpress

Site Aliexpress guarantee users a refund and a refundIf the item is not as described, delivery time is exceeded, there are complaints about the quality of the goods or the order was not received at all, ensuring the security of transactions. In this regard, the Chinese marketplace - one of the most reliable in the world. If refund approved in the dispute, they will certainly return. If you have any questions about the money back with the features Aliexpress, reasons and compensation timing, we recommend watching a video on the topic: